Inside Sales Representative

JPA Workforce is assisting a stone manufacturing warehouse client in their search to fill a 1st shift Inside sales position.

This is a temp to hire opportunity.

Description:

We are seeking a dependable and hardworking sales representative to support daily operations.

Bilingual (English and Spanish) preferred but not required.

What you'll do:

• Support sales rep as needed
• Support sales rep when they are out visiting customers
• Assist in taking pictures of products and send via email or text to sales reps or customers
• Assist in tagging material in the warehouse and the overstock areas
• Generating orders. For example: sink, faucet extra b/s, prefabs or slabs
• Service VIP account- Update, follow and generate orders
• Take payment information and other pertinent information such as addresses and phone numbers
• Assist with placement of orders, refunds, or exchanges
• Assist with the reception desk (CSR station) as needed.
• Greet customers warmly and ascertain problems or reason for calling or visiting
• Manage large amounts of incoming calls
• Use telephones to reach out to customers and verify account information
• Maintain customer accounts by updating existing accounts
• Assist customers in the showroom
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Advise on company information
• Answer questions about warranties or terms of sale
• Inform customer of deals and promotions
• Sell products and services
• Work with Sales Manager to ensure proper customer service is being delivered

Education: High School

Experience: 6 months

Physical:

• Standing / Walking
• Bending / Stooping / Kneeling
• Manual Dexterity

Skills:

• Ability to multitask.
• Attention to detail.
• Customer service.
• Ability to work in multiple environments.

Related Experience: Customer service representative, Inside Sales Representative, Sales Consultant, Sales Representative (Sales Rep), Salesman